JS / Service Standards

Service Standards

Branch Banking

Product/Service Type
Standard
Account Opening Accounts will be opened within One Business day

This is subject to all requirements being fulfilled and received before 3:00 pm

Cheque Book Issuance Cheque book are issued within 5 working Days
Payment Order Issuance Pay Orders will be issued within 30 minutes
Counter Transaction All Cash / UBPS transactions at the Teller Counter will be conducted within 10 minutes
Visa Debit Card isa Debit card will be generated within 5 BDs

Asset Loan Products

Product/Service Type
Standard
Credit Card Issuance Credit cards will be issued within 7 Business Days
Auto Loan All Auto Loan applications will be processed within 10 Business Days

 

Complaint Handling

Product/Service Type
Standard
Complaint Acknowledgement Complaints will be acknowledged within 48 hours.
Compliant Resolution Complaints will be resolved within 7 working days
  • It is our aim to ensure that our service standards are adhered to at all times. However if there is any discrepancy/ festival season/ more than normal rush at branchesthe case may exceed the standard turnaround time
  • We value your opinion and encourage you to provide feedback so we can improve our service. Your feedback can be sent to us at [email protected]