Service Standards
Branch Banking
Product/Service Type |
Standard |
| Account Opening | Accounts will be opened within One Business day
This is subject to all requirements being fulfilled and received before 3:00 pm |
| Cheque Book Issuance | Cheque book is issued within 5 working Days |
| Payment Order Issuance | Pay Orders will be issued within 30 minutes |
| Counter Transaction | All Cash / UBPS transactions at the Teller Counter will be conducted within 10 minutes |
| Debit Card | Debit card will be generated within 5 business days |
Asset Loan Products
Product/Service Type |
Standard |
| Credit Card Issuance | Credit cards will be issued within 7 Business Days |
| Auto Loan | All Auto Loan applications will be processed within 10 Business Days |
Complaint Handling
Product/Service Type |
Standard |
| Complaint Acknowledgement | Complaints will be acknowledged within 48 hours. |
| Complaint Resolution | Complaints will be resolved within 7 working days |
- It is our aim to ensure that our service standards are adhered to at all times. However if there is any discrepancy/ festival season/ more than normal rush at branches then case may exceed the standard turnaround time
- We value your opinion and encourage you to provide feedback so we can improve our service. Your feedback can be sent to us at [email protected]