Privacy Policy for JS Bank Mobile Applications

This Privacy Policy applies to the use of JS Bank's mobile applications available on iOS App Store and Google Play Store ("Mobile Applications") provided by JS Bank Limited ("JS Bank", "we", "us", or "our"). This Policy outlines how JS Bank collects, uses, and discloses personal information from users of its Mobile Applications. By downloading, installing, or using our Mobile Applications, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Personal Information: We collect personal information that you voluntarily provide to us or that we collect automatically when you use our Mobile Applications. This may include:
  • Contact Information: such as your name, email address, phone number, and postal address.
  • Account Information: such as account numbers, usernames, and passwords.
  • Financial Information: such as credit card details or bank account information for payment processing. We employ stringent measures to ensure the security of your financial information, including encryption and secure transmission protocols. This helps protect your data during transmission and storage.
  • Usage Information: information about how you interact with our Mobile Applications, including IP address, browser type, device type, operating system, and pages viewed.
  • Location Information: if you enable location-based services.

We prioritize the security and confidentiality of your sensitive information. Our encryption methods and secure transmission protocols are designed to safeguard your financial details and protect your privacy.

2. How We Use Your Information

• Providing Services: To provide and maintain our Mobile Applications, process transactions, and fulfill requests you make through our Mobile Applications.
• Communications: To communicate with you, including sending service-related announcements, newsletters, promotional offers, and other marketing communications.
• Personalization: To personalize your experience on our Mobile Applications, including delivering content and advertising tailored to your interests.
• Analytics and Improvement: To analyze usage patterns, perform data analytics, and improve the functionality and performance of our Mobile Applications.
• Security: To maintain the security and integrity of our Mobile Applications, prevent fraud, and ensure compliance with legal obligations.

3. Sharing of Information

• Within JS Bank: We may share information within the JS Bank group of companies for operational purposes, service integration, and improving customer experience.
• With Service Providers: We may engage third-party service providers to assist with hosting, data analytics, customer support, and other services. These providers are selected based on their adherence to strict confidentiality and data protection standards. They are contractually obligated to protect your information and are only permitted to use it in connection with the services they provide to us.
• Legal Compliance: We may disclose information when required by law, regulation, legal process, or governmental request.

4. Cookies and Similar Technologies

We use cookies and similar technologies to collect and store information about your use of our Mobile Applications. You can manage your cookie preferences through your device settings. We use cookies to facilitate navigation, authenticate users, and manage sessions. They also help us detect and prevent security threats. Your consent is required for non-essential cookies and similar technologies. When you visit our Mobile Applications for the first time, we will request your consent through a cookie banner or pop-up, providing you with the option to accept or decline the use of these cookies. You can manage your cookie preferences at any time through your device settings.

For more information, please refer to our
Cookie Policy under privacy statement.

5. Your Choices and Rights

• Access and Control: You may access, update, or delete your personal information by logging into your account or contacting us directly.
• Communication Preferences: You can choose to receive or opt-out of certain communications from us.
• Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption standards, access controls, and regular security assessments.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other appropriate means.

8. Additional Terms and Conditions

• Terms of Use: Your use of our Mobile Applications is governed by our
  Terms and Conditions.
• Third Party Links: Our Mobile Applications may contain links to third-party websites or services that are not operated by JS Bank. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights under applicable data protection laws, please contact us at:

JS Bank Limited
https://www.jsbl.com/contact-us/