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JS / Messenger Banking

Messenger Banking

FAQ’s for WhatsApp Self-Service Banking

1. How to initiate a conversation?

A. Simply add JS Bank’s dedicated WhatsApp number +92348700 3000 to your contacts and start chatting away!

2. Do I need to register for using WhatsApp Banking?

A.There is No registration process to use the service. Just send a message to

3. Is it mandatory to be a JS Bank customer to access WhatsApp banking?

A. No. There are no restrictions to who can use this service.

4. What services does WhatsApp banking offer?

A. WhatsApp banking currently offers the following services:

  • General Information about Banks Products & Services
  • Branch, ATM & JCash Agent Locator
  • Lodge Complaint

But, we will continue to add cool features and functionality to enhance the service and experience. So stick around.

5. Is WhatsApp secure to use?

A. Yes, all conversations are secure and encrypted. To ensure that you are talking to JS Bank on WhatsApp, look for the green badge next to JS Bank’s name which confirms that this is a verified business account.

6. Will I be asked for any personal information through WhatsApp self-service?

A. JS Bank will not ask for any personal information including your debit/credit card or account number through WhatsApp.

Share your idea, suggestion or experience

We are constantly improving our Chat Banking services, and hence we would like to hear what additional services you would like to see in future. If you would like to share your feedback with us, please feel free to email us at [email protected]