JS / JS Bank partners with ConnectHear to Enhance Financial Inclusion for People with Hearing Impairment

JS Bank partners with ConnectHear to Enhance Financial Inclusion for People with Hearing Impairment


Karachi, May 11, 2023. JS Bank Limited (JSBL), one of the fastest-growing banks in Pakistan, has partnered with ConnectHear, a social enterprise working towards Deaf inclusion, to provide virtual interpretation services to the Bank’s employees and customers with hearing impairment across the country. This initiative is in line with the Bank’s commitment to promote inclusivity amongst its customers and employees.

This collaboration will enable the Bank to equip its branches and offices with ConnectHear’s virtual interpretation technology which can be used on smartphones and computers. The technology will enable the Bank’s employees to communicate effectively with their teams, and customers with the branch staff, by connecting with ConnectHear’s certified interpreters. This initiative will also enable the Bank’s HR teams to interview, onboard, and provide training to current and prospective candidates.

Reflecting on the partnership, Basir Shamsie, President and CEO, JS Bank, said: “This collaboration is a testament to our commitment to becoming an inclusive and accessible organization. We are proud to partner with ConnectHear and take a step forward on our mission of providing access to seamless financial services to all our customers across the country.”

Zubina Sadick, Head of HR, JS Bank, commented, “We are excited to announce the acquisition of Digital Interpretation Services. This milestone marks our commitment to fostering greater inclusivity while embracing innovation and technology. With these services, we can now seamlessly communicate with our Hard-of-Hearing (HOH) employees as well as our diverse customer base, breaking down language barriers.  We are excited to see the positive impact this will have on our customers and our organization as a whole”.

Azima Dhanjee, CEO and Co-Founder, ConnectHear, said: “We believe in the fundamental right of accessible communication for all. This initiative with JS Bank is a result of our joint vision of providing Deaf individuals with seamless access to financial services, fostering active participation in financial inclusion, and enhancing accessibility for these individuals”.

Committed to its role as a catalyst toward Pakistan’s prosperity, JS Bank aspires to continue its journey of impact by providing innovative conventional and digital financial solutions for customers in the years to come.


About JS Bank

JS Bank is amongst the fastest-growing Banks in Pakistan, with both domestic and international presence. The Bank is a leader in the SME space and has a substantial footprint in Digital Banking and Consumer Loans. JS Bank has been recognized on multiple international and national forums, including the prestigious AsiaMoney, Asian Banking, Finance, DIGI, and Pakistan Banking Awards. JS Bank is part of JS Group, one of Pakistan’s most diversified and progressive financial services groups. For more information, please visit http://www.jsbl.com.

About ConnectHear

ConnectHear is a groundbreaking platform dedicated to revolutionizing communication and fostering inclusivity. By harnessing innovative technology and a passionate community, ConnectHear empowers individuals with diverse communication needs, enabling them to fully participate in conversations and connect with the world around them. Through its real-time captioning, sign language interpretation, and other communication solutions, ConnectHear breaks down barriers, promotes understanding, and creates a more accessible society. ConnectHear works with both the public and private sectors to help make their products, services, and operations more inclusive for Customers and Employees with Disabilities. Its work has been recognized by national and international media outlets like Forbes and won prestigious awards such as the Diana Award. ConnectHear’s commitment to creating a more accessible world makes it a trailblazer in the social enterprise space. www.connecthear.org

Media contact:

Shams Mawani

Manager, Corporate Communications

[email protected]