FAQs

Cash Over Counter Transactions – FAQs

A: You can visit any JSBL branch with your Original CNIC and Unique Transaction Reference number in order to collect your COC payment.

A: Any of the followings are the mandatory identification documents for collecting COC payment:

Original CNIC
Original NADRA Receipt – in case the customer has expired CNIC
Original Driving License – in case the customer has an expired CNIC
Original Pakistani Passport

A: Beneficiary should be aware about the following details while collecting their COC payment:

Unique Transaction Reference number
Sender/ Remitter’s Name
Relationship with Sender / Remitter
Remitting Country
Expected amount in PKR

A: Yes, the status of COC transaction can be checked through JSBL Home Remittance Tracker via the appended hyperlink:

A: Beneficiary may collect the remittance from JSBL Branches under the following schedule:

From Monday to Thursday – 09:00 am till 05:30 pm
On Fridays – 09:00 am till -06:00 pm
On Saturdays- 09: 00 am till 01:30 pm (specific branches only)

A: Amendment/Correction can only be made from remitting end (from where the transaction is initiated). This in better interest of the beneficiary/ customer.

In case of any query concerning home remittances, please contact our customer support team on following numbers: Toll Free:+92 (21) 111-654-321 within Pakistan and Email: [email protected]

A: Yes, if valid mobile number is received with the payment instructions from the remitting end, then SMS is sent once payment is available for collection.

A: Biometric verification is required for transactions PKR 500,000/- and above. However, Bank staff may conduct biometric verification if needed.

A: No, COC payment can only be given to the Ultimate beneficiary of home remittance payment.

A: Customer can submit PRC issuance request to his/her service providing bank.

All home remittance payments are exempted from any kind of taxes.

A: In this scenario relatives of the beneficiary will contact the beneficiary bank.

A: No, in cash over the counter mode, beneficiary can only collect the remittance from the beneficiary bank.

Account Transfer Transaction – FAQs

A: You can receive your Home Remittance Payment in your bank account maintained in JSBL or with any other bank in Pakistan free of cost by providing the following details to your remitter / sender:

Account Title
Account number with branch code or IBAN number
Bank Name in Pakistan

A: The Beneficiary can check their account transfer transaction with the help of their CNIC number through our dedicated call center at Toll Free number: +92 (21) 111-654-321. Apart from call center, the customer can check the transaction status through JSBL Mobile App, Internet Banking and SMS alerts (if activated).

A: Amendment/Correction can only be made from remitting end (from where the transaction is initiated). This in better interest of the beneficiary/ customer.

A: The transaction will get credited in your account instantly, where the account details are valid. In case of any amendments/ corrections transactions will get credit within 24 hours after amendment.

A: Yes, if valid mobile number is received with the payment instructions from the remitting end, then SMS is sent once payment is processed and credited.

A: There is no amount limitation upon receiving Home Remittance payment in an account.

FAQs

About Us

Personal

Business

Knowledge Center

Documents

Connect with us

FAQs

Q: How can I collect my COC payment from JSBL counter?

Q: What are the identification mandatory documents for collecting my COC payment?

Q: What details are required at the time of collecting my COC payment?

Q: Can I track the status of my COC transaction?

Q: What are the Banking Service hours to collect my COC payment?

Q: What is the procedure of name amendment/correction in case of incorrect name received from remitting end?

Q: Who should I approach in case of any query/ complaint regarding my COC transaction?

Q: Can I receive SMS on my mobile phone once my COC payment is available in the system for collection?

Q: Do I need to perform Biometric verification for withdrawal of my COC payment?

Q. Can any of my relative withdraw my COC payment from branch by presenting my Original CNIC/Passport?

Q: What is the process of issuance of PRC/Remittance certificate?

Q. What Tax rate will be charged to cash withdrawal of COC payment?

Q. If the beneficiary is expired, who can collect the remittance on his/her behalf?

Q. If the sender is sending the remittance in Cash over the counter mode, can the beneficiary collect the remittance from any other bank besides the beneficiary bank?

Q. How can I receive my Home Remittance Payment directly in my account?

Q. How can I know the status of account transfer transaction that my account is credited by Home Remittance Payment?

Q: What is the amendment/correction procedure if transaction held in the system due to invalid account details?

Q: What is the transaction crediting time for JSBL Account?

Q: Can I receive SMS on my mobile phone once payment is received/credited?

Q: What is the maximum amount of Home Remittance payment that can be received in my account?