TOUCHPOINTS
Whether you need assistance with your account, have questions about our services, or require help with online banking, our dedicated team is here to help. You can reach the JS Bank helpline number at any time by dialing (021) 111 654 321. Our expert representatives at the JS helpline are committed to providing you with quick and effective solutions. Scroll down to access all available customer touchpoints…
JS Bot, your personal WhatsApp banking assistant, provides a range of services to customers with a hassle-free experience. Just say 'Hello' at 0348-7003000 via WhatsApp to get you started. With just a smartphone and an internet connection, you can easily avail our services from anywhere.
جے ایس بوٹ، آپ کا ذاتی واٹس ایپ بینکنگ اسسٹنٹ، گاہکوں کو بغیر کسی پریشانی کے تجربات فراہم کرنے کے لیے مختلف خدمات پیش کرتا ہے۔ شروع کرنے کے لیے صرف 3007000-0348 پر واٹس ایپ پر 'ہیلو' کہیں۔ صرف ایک اسمارٹ فون اور انٹرنیٹ کنکشن کے ساتھ، آپ آسانی سے کسی بھی جگہ سے ہماری خدمات حاصل کر سکتے ہیں۔
Say "Hello" at
"ہیلو" کہیں
JS Mobile offers a user-friendly and secure banking experience that allows you to perform a range of transactions, including fund transfers, IBFT, utility bill payments, credit card payments, QR payments, and much more. Our Mobile App is available on both Android and iOS platforms, so you can conveniently manage your finances on-the-go.
جے ایس موبائل ایک صارف دوست اور محفوظ بینکنگ تجربہ پیش کرتا ہے جو آپ کو متعدد لین دین انجام دینے کی اجازت دیتا ہے، بشمول فنڈز کی منتقلی، آئی بی ایف ٹی، یوٹیلیٹی بل کی ادائیگیاں، کریڈٹ کارڈ کی ادائیگیاں، QR ادائیگیاں، اور بہت کچھ۔ ہمارا موبائل ایپلیکیشن دونوں اینڈرائیڈ اور آئی او ایس پلیٹ فارمز پر دستیاب ہے، تاکہ آپ آسانی سے اپنے مالی معاملات کو چلتے پھرتے منظم کر سکیں۔
Retail Banking
ریٹیل بینکنگ
321-654-111 (21/51) 92+
Branchless Banking
برانچ لیس بینکنگ
111-444-000 (21/51) 92+
Zindigi
زندگی
111-556-677 (21/51) 92+
Private Banking
پرائیویٹ بینکنگ
0800-00010
Overseas
اوورسیز
3279 9009 (21) 92+
Fax
فیکس
263-1803 (213) 92+
Whatsapp Bot
واٹس ایپ بوٹ
3000 700 348 92+
YOU CAN CONTACT US FOR COMPLAINTS AND QUERIES INCLUDING, BUT NOT LIMITED TO:
- Card / Cheque Block (Request to block Debit Card or Credit Card,
report lost or stolen card, cheque stop etc.)
- Dispute or a fraud report (ATM cash withdrawal dispute, IBFT
dispute, any other report of unauthorized activity or transaction in your account)
- Service Requests (Card activation, credit card personal details
update, e.g. mailing address, contact number and email address, credit card statement request, new
debit card request etc.)
- Account inquires (account status, account balance etc.)
- Transaction Authorization Concerns
For blocking of card, cheque stop, lodging a dispute, service request processing, or an account inquiry, please be advised that the Bank can only process these instructions after customer authentication.
PROCEDURE TO LODGE A COMPLAINT
While sending your feedback or lodging a complaint, please make sure to provide the following information:
- Name
- Mailing Address & Contact Number
- CNIC Number
- Account Number
- Brief Description
- Supporting Documents, if any
A complaint/ dispute tracking number will be provided through SMS/Email/Letter.
You should expect to receive:
- Acknowledgement of the Complaint within 48 hours
- An interim response after 10 working days, in case your complaint requires further investigation.
- Intimation of the complaint resolution within 3, 7 to 15 working days of the lodgment (depending on the nature of the complaint).
- For Fraud related Complaints, the final response to the complainant will be made within 30 working days.
- For international transactions/disputes Turnaround Times (TATs) of the relevant vendor/entity/association will be followed.
CFC Operations Personnel
Syed Murtaza Ali
CFC Operations
Address: ADC Operations Department, Plot # S-R 6/10 (Frere Road), Office # 11- A, 11th Floor Fakhri Trade Center, Shahra-e-Liaqat, Karachi
Phone: 021-38904171
Abdul Hayee
CFC Operations
Address: ADC Operations Department, Plot # S-R 6/10 (Frere Road), Office # 11- A, 11th Floor Fakhri Trade Center, Shahra-e-Liaqat, Karachi.
Phone: 021-38904248
FOR ESCALATION TO REGULATORY
Sunwai – Customer Complaint Portal
State Bank of Pakistan (SBP)
BC & CPD – State Bank of Pakistan, Central directorate, I.I. Chundrigarh Road, Karachi.
www.sbp.org.pk | Email: [email protected]
Dedicated helpline: 111-727-273, +92(021) 3245 3555
Banking Mohtasib Pakistan (BMP)
Banking Mohtasib Pakistan Secretariat, 5th floor, Shaheen Complex, MR Kiyani Rd, Karachi.
www.bankingmohtasib.gov.pk | Email:[email protected]
Phone: +9221-99217334 to 38
Federal Insurance ombudsman (FIO)
Federal Insurance Ombudsman Secretariat 2nd floor, PRCS Annexe Building,
plot# 197/5, DR Daudpota Road, Saddar, Karachi.
www.fio.gov.pk | Email: [email protected]
Phone: 021-99207761 – 021-99207762
Securities & Exchange Commission of Pakistan (SECP)
Securities & Exchange Commission of Pakistan, NIC building, 63 Jinnah
Avenue, Blue Area, Islamabad.
www.secp.gov.pk | Email:[email protected]
Phone: 0800-88008
Pakistan Remittance Initiative (PRI)
Pakistan Remittance Initiative Camp Office, State Bank of Pakistan 4th
floor, Main building, I.I. Chundrigar Road, Karachi, Pakistan.
www.pri.gov.pk | Email: [email protected]
Phone: +92-21-111-727-774
Prime Minister’s Performance Delivery Unit (PMDU)
National Productivity Organization, 11th floor, Shaheed-e-Millat Secretariat, F-6/1, Islamabad,
Pakistan.
www.pmo.gov.pk | Email:[email protected]
Phone: (051) 9201637
Pakistan Citizen Portal Manual Guide:
http://pmdu.pmo.gov.pk/manuals/pakistan-citizen-portal-manual-2.0.pdf
YOU CAN CONTACT US FOR COMPLAINTS AND QUERIES INCLUDING, BUT NOT LIMITED TO:
- Card / Cheque Block (Request to block Debit Card or Credit Card,
report lost or stolen card, cheque stop etc.) - Dispute or a fraud report (ATM cash withdrawal dispute, IBFT
dispute, any other report of unauthorized activity or transaction in your account) - Service Requests (Card activation, credit card personal details
update, e.g. mailing address, contact number and email address, credit card statement request, new
debit card request etc.) - Account inquires (account status, account balance etc.)
- Transaction Authorization Concerns
For blocking of card, cheque stop, lodging a dispute, service request processing, or an account inquiry, please be advised that the Bank can only process these instructions after customer authentication.
PROCEDURE TO LODGE A COMPLAINT
While sending your feedback or lodging a complaint, please make sure to provide the following information:
- Name
- Mailing Address & Contact Number
- CNIC Number
- Account Number
- Brief Description
- Supporting Documents, if any
A complaint/ dispute tracking number will be provided through SMS/Email/Letter.
You should expect to receive:
- Acknowledgement of the Complaint within 48 hours
- An interim response after 10 working days, in case your complaint requires further investigation.
- Intimation of the complaint resolution within 3, 7 to 15 working days of the lodgment (depending on the nature of the complaint).
- For Fraud related Complaints, the final response to the complainant will be made within 30 working days.
- For international transactions/disputes Turnaround Times (TATs) of the relevant vendor/entity/association will be followed.
CFC Operations Personnel
Syed Murtaza Ali
CFC Operations
Address: ADC Operations Department, Plot # S-R 6/10 (Frere Road), Office # 11- A, 11th Floor Fakhri Trade Center, Shahra-e-Liaqat, Karachi
Phone: 021-38904171
Abdul Hayee
CFC Operations
Address: ADC Operations Department, Plot # S-R 6/10 (Frere Road), Office # 11- A, 11th Floor Fakhri Trade Center, Shahra-e-Liaqat, Karachi.
Phone: 021-38904248
FOR ESCALATION TO REGULATORY
Sunwai – Customer Complaint Portal
State Bank of Pakistan (SBP)
BC & CPD – State Bank of Pakistan, Central directorate, I.I. Chundrigarh Road, Karachi.
www.sbp.org.pk | Email: [email protected]
Dedicated helpline: 111-727-273, +92(021) 3245 3555
Banking Mohtasib Pakistan (BMP)
Banking Mohtasib Pakistan Secretariat, 5th floor, Shaheen Complex, MR Kiyani Rd, Karachi.
www.bankingmohtasib.gov.pk | Email:[email protected]
Phone: +9221-99217334 to 38
Federal Insurance ombudsman (FIO)
Federal Insurance Ombudsman Secretariat 2nd floor, PRCS Annexe Building,
plot# 197/5, DR Daudpota Road, Saddar, Karachi.
www.fio.gov.pk | Email: [email protected]
Phone: 021-99207761 – 021-99207762
Securities & Exchange Commission of Pakistan (SECP)
Securities & Exchange Commission of Pakistan, NIC building, 63 Jinnah
Avenue, Blue Area, Islamabad.
www.secp.gov.pk | Email:[email protected]
Phone: 0800-88008
Pakistan Remittance Initiative (PRI)
Pakistan Remittance Initiative Camp Office, State Bank of Pakistan 4th
floor, Main building, I.I. Chundrigar Road, Karachi, Pakistan.
www.pri.gov.pk | Email: [email protected]
Phone: +92-21-111-727-774
Prime Minister’s Performance Delivery Unit (PMDU)
National Productivity Organization, 11th floor, Shaheed-e-Millat Secretariat, F-6/1, Islamabad,
Pakistan.
www.pmo.gov.pk | Email:[email protected]
Phone: (051) 9201637
Pakistan Citizen Portal Manual Guide:
http://pmdu.pmo.gov.pk/manuals/pakistan-citizen-portal-manual-2.0.pdf