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Contact Us

If you need information, want to share feedback or highlight a concern, we are here. You can also drop an email, call us or send us your feedback through the form given below.


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DISCLAIMER: “In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the Company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained.”

SECURITIES AND EXCHANGE COMMISSION OF PAKISTAN 
NIC Building, 63 Jinnah Avenue, Islamabad, Pakistan 
PABX: +92-51-9207091-4 
Fax: +92-51-9100454, 9100471 
Email: [email protected] 
Website: www.secp.gov.pk

Address

JS Bank Limited
Shaheen Commercial Complex
Dr. Ziauddin Ahmed Road
P.O. Box 4847, Karachi-74200 Sindh, Pakistan

State Bank of Pakistan
The Joint Director,
Special Unit, Consumer Protection Department,
State Bank of Pakistan
I.I. Chundrigar Road, Karachi

Consumer Centres
Consumer Banking & Specialised Products
2nd Floor AWT Plaza, I.I Chundrigar Road
Karachi, Pakistan

Contact Numbers

24 Hour Contact Centre 021 111 654 321
Phone: +92 (21) 111 JS BANK
+92 (21) 111-57-2265
Fax: +92 (21) 263 1803
Int'l contact: +92 (21) 32799009
SBP Contact: +92 (21) 111 727 273

Email

For general queries: [email protected] For Complaints: [email protected]
For SBP Complaints: [email protected]
For Dam Donations: [email protected]