This facility enables your loved ones to receive cash from JSBL branches across Pakistan:
Receiver’s account in JSBL is not required.
Instant cash over the counter payment of up to Rs. 700,000/-
Remittance reference number.
Original CNIC to be provided by the receiver/ beneficiary.
Valid Mobile number.
In case of any query concerning home remittances, please contact our helpline & customer support team
Helpline: +92 (21) 111-654-321
Q: How can I collect my COC payment from JSBL counter?
A: You can visit any JSBL branch with your Original CNIC and Unique Transaction Reference number in order to collect your COC payment.
Q: What are the identification mandatory documents for collecting my COC payment?
A: Any of the followings are the mandatory identification documents for collecting COC payment:
Original CNIC
Original NADRA Receipt – in case the customer has expired CNIC
Original Driving License – in case the customer has an expired CNIC
Original Pakistani Passport
Q: What details are required at the time of collecting my COC payment?
A: Beneficiary should be aware about the following details while collecting their COC payment:
Unique Transaction Reference number
Sender/ Remitter’s Name
Relationship with Sender / Remitter
Remitting Country
Expected amount in PKR
Q: Can I track the status of my COC transaction?
A: Yes, the status of COC transaction can be checked through JSBL Home Remittance Tracker via the appended hyperlink: https://jsbl.com/remittance-tracker/
Q: What are the Banking Service hours to collect my COC payment?
A: Beneficiary may collect the remittance from JSBL Branches under the following schedule:
From Monday to Thursday – 09:00 am till 05:30 pm
On Fridays – 09:00 am till -06:00 pm
On Saturdays- 09: 00 am till 01:30 pm (specific branches only)
Q: What is the procedure of name amendment/correction in case of incorrect name received from remitting end?
A: Amendment/Correction can only be made from remitting end (from where the transaction is initiated). This in better interest of the beneficiary/ customer.
Q: Who should I approach in case of any query/ complaint regarding my COC transaction?
A: In case of any query concerning home remittances, please contact our customer support Toll Free:+92 (21) 111-654-321
Q: Can I receive SMS on my mobile phone once my COC payment is available in the system for collection?
A: Yes, if valid mobile number is received with the payment instructions from the remitting end, then SMS is sent once payment is available for collection.
Q: Do I need to perform Biometric verification for withdrawal of my COC payment?
A: Biometric verification is required for transactions PKR 500,000/- and above. However, Bank staff may conduct biometric verification if needed.
Q: Can any of my relative withdraw my COC payment from branch by presenting my Original CNIC/Passport?
A: No, COC payment can only be given to the Ultimate beneficiary of home remittance payment.
Q: What is the process of issuance of PRC/Remittance certificate?
A: Customer can submit PRC issuance request to his/her service providing bank.
Q: What Tax rate will be charged to cash withdrawal of COC payment?
A: All home remittance payments are exempted from any kind of taxes.
Q: If the beneficiary is expired, who can collect the remittance on his/her behalf?
A: In this scenario relatives of the beneficiary will contact the beneficiary bank.
Q: If the sender is sending the remittance in Cash over the counter mode, can the beneficiary collect the remittance from any other bank besides the beneficiary bank?
A: No, in cash over the counter mode, beneficiary can only collect the remittance from the beneficiary bank.
