A: You can visit any JSBL branch with your Original CNIC and Unique Transaction
Reference number in order to collect your COC payment.
A: Any of the followings are the mandatory identification documents for
collecting COC payment:
Original CNIC
Original NADRA Receipt – in case the customer has expired CNIC
Original Driving License – in case the customer has an expired CNIC
Original Pakistani Passport
A: Beneficiary should be aware about the following details while collecting their
COC payment:
Unique Transaction Reference number
Sender/ Remitter’s Name
Relationship with Sender / Remitter
Remitting Country
Expected amount in PKR
A: Yes, the status of COC transaction can be checked through JSBL Home Remittance
Tracker via the appended hyperlink:
A: Beneficiary may collect the remittance from JSBL Branches under the following
schedule:
From Monday to Thursday – 09:00 am till 05:30 pm
On Fridays – 09:00 am till -06:00 pm
On Saturdays- 09: 00 am till 01:30 pm (specific branches only)
A: Amendment/Correction can only be made from remitting end (from where the
transaction is initiated). This in better interest of the beneficiary/ customer.
In case of any query concerning home remittances, please contact our customer support Toll Free:+92 (21) 111-654-321
A: Yes, if valid mobile number is received with the payment instructions from the
remitting end, then SMS is sent once payment is available for collection.
A: Biometric verification is required for transactions PKR 500,000/- and above.
However, Bank staff may conduct biometric verification if needed.
A: No, COC payment can only be given to the Ultimate beneficiary of home
remittance payment.
A: Customer can submit PRC issuance request to his/her service providing bank.
All home remittance payments are exempted from any kind of taxes.
A: In this scenario relatives of the beneficiary will contact the beneficiary
bank.
A: No, in cash over the counter mode, beneficiary can only collect the remittance
from the beneficiary bank.
Account Transfer Transaction – FAQs
A: You can receive your Home Remittance Payment in your bank account maintained
in JSBL or with any other bank in Pakistan free of cost by providing the following details to your
remitter / sender:
Account Title
Account number with branch code or IBAN number
Bank Name in Pakistan
A: The Beneficiary can check their account transfer transaction with the help of
their CNIC number through our dedicated call center at Toll Free number: +92 (21) 111-654-321. Apart
from call center, the customer can check the transaction status through JSBL Mobile App, Internet
Banking and SMS alerts (if activated).
A: Amendment/Correction can only be made from remitting end (from where the
transaction is initiated). This in better interest of the beneficiary/ customer.
A: The transaction will get credited in your account instantly, where the account
details are valid. In case of any amendments/ corrections transactions will get credit within 24
hours after amendment.
A: Yes, if valid mobile number is received with the payment instructions from the
remitting end, then SMS is sent once payment is processed and credited.
A: There is no amount limitation upon receiving Home Remittance payment in an
account.
