JS Bank Customer Care Unit, 7th Floor Fakhri Trade Center, Shahra-e- Liaqat, Karachi
SMS 8012 Chat <space> text
Digital Financial Services/Branchless Banking Client
1. Card / Cheque Block (Request to block Debit Card or Credit Card, report lost or stolen card, cheque stop etc.)
2. Dispute or a fraud report (ATM cash withdrawal dispute, IBFT dispute, any other report of unauthorized activity or transaction in your account)
3. Service Requests (Card activation, credit card personal details update, e.g. mailing address, contact number and email address, credit card statement request, new debit card request etc.)
4. Account inquires (account status, account balance etc.)
5. Transaction Authorization Concerns
Complaints are formally responded within seven (7) business days.
State Bank of Pakistan (SBP)
BC & CPD - State Bank of Pakistan, Central directorate, I.I. Chundrigarh Road, Karachi.
www.sbp.org.pk | Email: [email protected]
Dedicated helpline: 111-727-273, +92(021) 3245 3555
Banking Mohtasib Pakistan (BMP)
Banking Mohtasib Pakistan Secretariat, 5th floor, Shaheen Complex, MR Kiyani Rd, Karachi.
www.bankingmohtasib.gov.pk | Email: [email protected]
Phone: +9221-99217334 to 38
Federal Insurance ombudsman (FIO)
Federal Insurance Ombudsman Secretariat 2nd floor, PRCS Annexe Building, plot# 197/5, DR Daudpota Road, Saddar, Karachi.
www.fio.gov.pk | Email: [email protected]
Phone: 021-99207761 - 021-99207762
Securities & Exchange Commission of Pakistan (SECP)
Securities & Exchange Commission of Pakistan, NIC building, 63 Jinnah Avenue, Blue Area, Islamabad.
www.secp.gov.pk | Email: [email protected]
Pakistan Remittance Initiative (PRI)
Pakistan Remittance Initiative Camp Office, State Bank of Pakistan 4th floor, Main building, I.I. Chundrigar Road, Karachi, Pakistan.
www.pri.gov.pk | Email: [email protected]
Prime Minister's Performance Delivery Unit (PMDU)
National Productivity Organization, 11th floor, Shaheed-e-Millat Secretariat, F-6/1, Islamabad, Pakistan.
www.pmo.gov.pk | Email: [email protected]
Phone: (051) 9201637
Pakistan Citizen Portal Manual Guide: