JS Bank Survey

Were the key features of the product explained to you?

Were you informed about the channels whereby you can contact JS Bank to share your feedback & complaint?

In the past 30 days, have you been contacted by your Relationship Manager?

Was the bank staff able to access and offer a suitable product as per your requirement?

YOUR FEEDBACK MATTERS TO US!

Please enter your Name: If “Yes”, please enter your Account Number: Please select your Branch:

Are you a Customer? Yes No If “No”, please enter your 13-digit CNIC Number or Account Number: Call Back Number:

S#	CSS Questionnaire
01.	How would you rate your opinion towards JS Bank with regards to its honesty and fairness of charges?	Dissatisfied	Neutral	Satisfied
02.	How would you rate the information provided to you about overall JS Bank products?	Dissatisfied	Neutral	Satisfied
03.	How would you rate your overall satisfaction with JS Bank?	Dissatisfied	Neutral	Satisfied
04.	How would you rate yourself with regards to awareness of our complaint/feedback channels?	Dissatisfied	Neutral	Satisfied
05.	How would you rate your satisfaction with the overall environment and feel of the branch visited?	Dissatisfied	Neutral	Satisfied


10.	If you were to recommend JS Bank to your friends and family, how would you rate us?				Dissatisfied	Neutral	Satisfied

Address: Shaheen Commercial Complex
Dr. Ziauddin Ahmed Road P.O. Box 4847,
Karachi-74200 Sindh, Pakistan

Phone: +92 (21) 111-654-321, +92 (51) 111-654-321