Customer Complaints

A Message to Our Valued Customers,
JS Bank Bahrain considers Customer Complaints very seriously. The Bank’s aim is to provide the best possible service to its customers without having any complaint. However, if any customer has a complaint, the Bank has given them every right to air their grievances, using the below channels.

Stage 1

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Complaint Logging Channels

• Call us on 17104600
• Visit our JS Bahrain branch and get in touch with the VP Manager Compliance and MLRO/Complaint Officer or Branch Manager.
• Write formally to our Complaints Officer, P.O. Box 60507 Manama, Bahrain; or email us at [email protected];
• Or simply submit your complaint through the complaint form (“Complaint Form”) below:

Stage 2

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We’ll acknowledge your complaint We understand that time is of the essence, so we’ll always try to resolve your complaint as quickly as possible within 5 working days.

Stage 3

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Our response to you

• We’ll ensure your complaint is thoroughly investigated.
• We will keep you informed about the latest updates on the progress.
• You will receive a formal response within 4 weeks of receiving the complaint.

Still not satisfied? Don’t worry.

Stage 4

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Customer ‘still not’ satisfied with the Bank’s Response:

If you do not receive a reply from the Bank within 4 weeks from the Customer Complaints Officer or you are not satisfied with the Bank’s final decision, you have the right to refer the case to the Consumer Protection Unit at the Central Bank of Bahrain (CBB) within 30 calendar days from the date of receiving the Bank’s letter. You can submit the case through the ‘Complaint Form’ on the CBB’s website www.cbb.gov.bh

I confirm all the information I have given is true and accurate to the best of my knowledge.

I understand that:

• JS Bahrain will need the above provided information to deal with my complaint effectively.
• JS Bahrain may need to share information about my complaint and any records pertinent to this request with the departments within JS Bahrain I have complained with, and/or with other relevant requirements of regulators and third party as deemed appropriate.
• JS Bahrain will always respect my privacy and keep my personal information confidential to the best of its efforts.

 
Complaint Resolution workflow